- Effective Date: September 13, 2026
- Business Name: Creative GS — PixelLights
- Website: https://pixellights.in/
- Contact: +91 6395226012
- Business Address: Basatikri, Uttar Pradesh 250615, India
Welcome to PixelLights, a brand of Creative GS. We provide Pixel LED Lights and decorative lighting solutions for homes, weddings, events, stages, festivals, architectural projects, and other lighting applications.
We want you to have a satisfactory shopping experience. This Return, Refund & Replacement Policy explains the conditions under which products purchased through our website, https://pixellights.in/, may be returned, replaced, or refunded.
By placing an order on our website, you acknowledge and agree to the terms of this policy, subject to your rights under applicable laws.
Our Return Policy
We accept returns for defective, damaged, or incorrectly supplied products, subject to the conditions and inspection process described below.
We do not generally accept returns for products that are functioning correctly simply because a customer changes their mind, orders the wrong product, or no longer requires it.
If you receive a defective or damaged product, please contact us as soon as possible so that we can help resolve the issue.
Eligibility for Returns and Replacements
A product may be eligible for a return, replacement, or refund if:
- The product is defective or does not function as described.
- The product arrives damaged during transportation.
- The wrong product, model, size, variant, or quantity is delivered.
- The product is materially different from the specifications confirmed at the time of purchase.
- The product has a manufacturing defect that is covered by the applicable warranty or our approved return terms.
All return or replacement requests are subject to verification. We may ask for photographs, videos, order details, or other information to assess the reported issue.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
Return Request Period
Please contact us within 7 days of receiving your order if you receive a defective, damaged, or incorrect product.
To report an issue, contact our support team using the details provided in Section 11.
If you discover a defect after the above period, please contact us anyway. We will review the issue according to any applicable warranty, product-specific terms, and applicable law.
Note: The 7-day reporting period should be confirmed by Creative GS before this policy is published. If your business offers a different period, update this section accordingly.
Conditions for Return or Replacement
To help us process your request, please ensure that:
- You provide your order number and purchase details.
- You explain the problem with the product.
- You share clear photographs or a video demonstrating the defect or damage, when requested.
- The product is returned with its original accessories, controller, power supply, packaging, and other included items, where applicable.
- The product has not been damaged through misuse, incorrect installation, improper wiring, unsuitable voltage, negligence, or unauthorized modification.
For LED products, please follow the applicable voltage, wiring, controller, and installation instructions. Damage caused by connecting a product to an incorrect voltage or using an incompatible power supply may not qualify for a return or replacement.
These conditions do not exclude any non-waivable rights under applicable law.
Products That May Not Be Eligible
Returns may not be accepted for the following situations, except where required by applicable law:
- Products that are working correctly but are no longer wanted.
- Products damaged after delivery due to misuse, accidents, or improper handling.
- Products modified, cut, rewired, or altered without our authorization.
- Products damaged due to incorrect voltage, incompatible controllers, or improper installation.
- Products ordered according to incorrect customer specifications, where the specifications were correctly fulfilled.
- Products showing normal wear and tear or damage resulting from improper storage or use.
For customized, made-to-order, or specially configured lighting products, return eligibility may differ. Any applicable conditions will be communicated before order confirmation.
Replacement Policy
Where a product is confirmed to be defective, damaged, or incorrectly supplied, we may offer one of the following resolutions, depending on the circumstances and product availability:
- Replacement with the same product or an equivalent product.
- Repair, where appropriate and available.
- Refund of the eligible purchase amount.
- Another suitable resolution agreed upon with the customer.
Replacement availability depends on stock, product specifications, and the nature of the issue. If the same product is unavailable, we will discuss an appropriate alternative or refund, subject to applicable law.
A replacement is not guaranteed until the reported issue has been reviewed and approved.
Refund Policy
If a refund is approved, the refund amount and method will depend on the nature of the issue, the order details, and applicable law.
Where appropriate, an approved refund may include the eligible product purchase price and applicable delivery charges. Any deduction or exclusion will be explained to the customer and will be subject to applicable law.
Refunds will generally be processed to the original payment method where feasible. The time taken for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.
If a refund is approved because a product is defective, damaged, or incorrectly supplied, we will communicate the applicable refund process and any eligible return-shipping arrangements.
Return Shipping and Inspection
If a product is defective, damaged, or incorrectly supplied, please contact us before sending it back.
We will provide instructions regarding the return method and shipping arrangements after reviewing your request.
Customers should not send products to an address without receiving return instructions from Creative GS.
Returned products may be inspected to verify the reported issue. Inspection does not remove or restrict any rights available to customers under applicable law.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible using the details below.
Cancellation requests received before dispatch will be reviewed according to the order’s processing status. Once an order has been dispatched, cancellation may not be possible, and the applicable return or refund terms will apply.
For customized or specially prepared products, cancellation conditions may differ and will be communicated where applicable.
How to Request a Return, Replacement, or Refund
Please contact Creative GS through the following details:
Phone / WhatsApp: +91 6395226012
Website: https://pixellights.in/
When contacting us, please provide:
- Your full name.
- Order number.
- Date of purchase.
- Product name and variant.
- Description of the issue.
- Photographs or videos of the product, packaging, or defect, if applicable.
- Any other information needed to process your request.
Our team will review your request and communicate the next steps.
Changes to This Policy
Creative GS reserves the right to update this Return, Refund & Replacement Policy when necessary. Any updated version will be published on this page with a revised effective date.
Changes will not affect rights or obligations that have already arisen under applicable law.
Contact Us
If you have any questions about our return, refund, or replacement policy, please contact us:
Creative GS — PixelLights
Website: https://pixellights.in/
Phone / WhatsApp: +91 6395226012
Address: Basatikri, Uttar Pradesh 250615, India
We are happy to assist you with product-related concerns and order support.